As part of its team expansion, the company is looking to hire a Freight Forwarder specializing in ocean freight coordination for its “Container Transport” department.

Daily work includes the following duties and responsibilities:

• Manage existing client accounts by providing excellent service within the processes for which they are responsible:

• Preparing quotes for container shipping by sea;
• Receiving and fulfilling customer requests for container shipping by sea;
• To track shipments and keep customers informed of their current status;
• To monitor and verify the accuracy of the data in the shipping documents;

• Ensure the smooth flow of incoming and outgoing communication with customers—by phone and email;
• To coordinate the activities related to the logistics process;
• Ensure that the necessary documentation is prepared correctly;
• To promptly enter information related to his or her work into the company’s software;
• As the first point of contact for escalating customer issues, assist in resolving them;
• In the course of performing your duties, you must maintain contact and coordinate activities with various subcontractors and external suppliers:

• Actively communicate with shipping lines, agents, and partners;
• To work on the online platforms of container shipping lines;

• To support the sales team with their knowledge of customers and products, while actively seeking out and identifying new business contacts, customers, and potential sales opportunities;
• Comply with both the company’s internal policies and procedures and external ones—including government regulations and customer requirements;
• Analyze the flow of individual processes, constantly looking for areas where efficiency can be improved;

The job requirements are:

• Previous experience – at least 2 years;
• Good computer skills, including proficiency with Microsoft Office (Word, Excel—required) and specialized company software (preferred);
• Skills in handling transportation and commercial documentation;
• Effective interpersonal skills, including the ability to listen, understand, and communicate effectively—clearly and concisely;
• Proactivity;
• Working-level proficiency in English;

We offer you:

• The opportunity to become part of a successful and highly motivated team;
• A dynamic work environment with opportunities for professional growth;
• Corporate training;
• Work in a modern office;
• Accuracy.