Due to team expansion, the company is looking to hire a Customer Service Freight Forwarder for ocean freight in the “Container Transport” department at its office in Sofia.

The person in this position will be part of a team that combines a high level of professionalism with a friendly work environment.

In carrying out their daily work, the employee will have the following duties and responsibilities:

∙ Organize the operational handling of import shipments in full containers, ensuring excellent customer service within the processes for which they are responsible:

∙ To promptly enter information regarding their activities into the company’s software for shipments that have already been arranged;

∙ Prepare and send notifications to customers regarding the status of their shipments;

∙ Issue sales invoices and verify and record purchase invoices;

∙ To track and verify the accuracy of the data in the shipping documents;

∙ Ensure that the necessary documentation related to the handling of customs formalities is prepared correctly;

∙ Coordinate activities related to the logistics process with various subcontractors—ports, trucking companies, etc.;

∙ Ensure that incoming and outgoing communication with customers—by phone and email—runs smoothly;

∙ Support the sales team with your knowledge of customers and products—identify new business contacts, customers, and potential sales opportunities;

∙ Comply with both the company’s internal policies and procedures and external ones—including government regulations and customer requirements;

∙ Analyze the flow of individual processes, constantly looking for areas where efficiency can be improved.

The job requirements are:

∙ Previous experience – at least 2 years;

∙ Strong computer skills, including proficiency with Microsoft Office (Word, Excel—required) and specialized company software (preferred);

∙ Skills in handling transportation and commercial documentation;

∙ Effective interpersonal skills, including the ability to listen, understand, and communicate effectively—clearly and concisely;

∙ Proactivity;

∙ Working-level proficiency in English.

We offer you:

∙ The opportunity to become part of a successful and highly motivated team;

∙ A dynamic work environment with opportunities for professional growth;

∙ Corporate training;

∙ Work in a modern office;

∙ Accuracy.